Effective Date: 2nd January 2025

1. Introduction

At Alleviate Online, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you access and use our services, including our website and platform. By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of personal data when you interact with our platform:

• Contact Information: Name, email, phone number.

• Payment Information: Credit/debit card details for purchases (via Stripe).

• Health-Related Information: For appointment purposes, such as the duration of pain or medical history.

• Account Data: Information used to create your account and access the platform.

• Cookies: We may use cookies to enhance your experience (see section below).

3. How We Use Your Data

We use the collected data for:

• Account creation and management.

• Program access and membership management.

• Appointment pre-knowledge (e.g., pain history) to improve services.

• Marketing (if you opt-in to receive updates and promotions).

4. Sharing Your Data

We do not share your personal data with third parties, except for:

Payment Processors: We use Stripe for payment processing.

Course Platform: The platform hosting the online courses, where your account and membership details are stored.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences and enhance your user experience.

You can manage or disable cookies through your browser settings.

6. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. User Rights

You have the right to:

• Access your personal data.

• Request the deletion of your data.

• Withdraw consent for marketing emails at any time.

To exercise these rights, please contact us via email at [email protected].

8. Security

We take reasonable measures to protect your data from unauthorized access, loss, or misuse.

However, no method of data transmission or storage is 100% secure.

9. International Transfers

Our services are global, and your data may be processed outside of the UK.

By using our platform, you consent to these international transfers.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at

[email protected] or via WhatsApp at [Insert WhatsApp Contact].